7×12 Support & Extended Warranty — Shanxian Meidi New Energy Builds Full Lifecycle Service System

Shanxian Meidi New Energy Co., Ltd., a leading manufacturer of low-speed electric vehicles based in Shandong Province, has established a comprehensive full-lifecycle service system designed to support customers from initial inquiry through long-term vehicle ownership. The system features 7×12-hour technical support, extended warranty coverage, and a three-tiered service approach spanning pre-sale, in-sale, and after-sales phases.

The company, founded in August 2021 and located at the intersection of South Ring Road and Tianyuan Road in Shanyuan, Shanxian County, specializes in the R&D, production, and sales of low-speed four-wheel electric vehicles-. With an annual production capacity of over 120,000 units and a distribution network covering more than 20 provinces across China, Shanxian Meidi has positioned itself as a significant player in the urban-rural mobility market.

Pre-Sale: Customization and Professional Consultation

The company's service commitment begins before a purchase is ever made. Shanxian Meidi offers one-on-one professional consultation tailored to various usage scenarios, along with factory tours and test-drive opportunities. Customers can take advantage of full OEM/ODM customization services, including body color, logo, interior design, battery capacity, cargo bucket configurations, and even new mold development. The company also provides free access to specification sheets, test reports, certification documents, and wholesale pricing information.

In-Sale: Transparent Order Tracking and Quality Assurance

During the sales process, dedicated order tracking keeps customers informed with production updates, including photos and videos. Every vehicle undergoes a 100% pre-shipment inspection covering brake performance, electrical circuits, climbing ability, waterproofing, and endurance. Flexible packaging and logistics options — including wooden frame packaging, CBU/SKD container loading, and complete export customs documentation — ensure smooth international delivery. Each shipment includes manuals, warranty cards, tools, and marketing materials, with clear lead time commitments guaranteeing on-time delivery.

After-Sales: 7×12 Support and Industry-Leading Warranty

The after-sales component forms the cornerstone of Shanxian Meidi's service philosophy. The company provides 7×12-hour online technical support, with remote video troubleshooting available within one hour of a service request. This rapid-response capability ensures that customers, whether domestic or international, receive timely assistance when issues arise.

The warranty program offers superior coverage that exceeds industry standards for the low-speed electric vehicle segment:

• 3-year warranty on the vehicle frame

• 2-year warranty on the motor and controller

• Long-term warranty on batteries

• 1-year warranty on most body parts

In addition, Shanxian Meidi guarantees lifetime supply of original spare parts, with fast delivery from its large-capacity warehouse. For bulk distributors, the company provides free maintenance training, repair guides, and tutorial videos to empower local service capabilities.

Global Service Coordination and Continuous Improvement

Beyond the warranty period, Shanxian Meidi maintains global after-sales coordination to support international customers. The company continuously upgrades its products based on customer feedback and market trends, fostering stable, long-term cooperation with partners worldwide.

"We are committed to providing customers around the world with high-cost-effective, high-quality, and trustworthy low-speed electric vehicles," a company representative stated. "Our full-lifecycle service system ensures that every customer — from individual family users to commercial fleet operators — receives the support they need at every stage of ownership."

With years of professional R&D and manufacturing experience, large production scale, a mature industrial chain, and strict quality management, Shanxian Meidi New Energy Co., Ltd. continues to strengthen its position as a reliable partner in the global low-speed electric vehicle industry.